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Women of all ages experience feminine discomfort, even younger women. Feminine discomfort requires relief by a targeted approach. For a limited time, we're letting all women try neogyn Risk-Free

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Frequently Asked Questions

Frequently Asked Questions

How long will a tube of neogyn® Feminine Soothing Cream last?

If used as recommended (pea size amount used 1 to 2 times daily): A 7.5 ml tube should last approximately 18 days, a 15 ml tube should last approximately 30 days and a 30 ml tube should last approximately 60 days


Who benefits from neogyn® Feminine Soothing Cream?

Any woman experiencing vulvar discomfort that may be associated with menopause or other conditions which may affect hormonal balance.


How do you use neogyn® Feminine Soothing Cream?

Wash hands before applying neogyn® Feminine Soothing Cream. Apply approximately a pea size (1/4 to ½ mL)of neogyn® with your fingertips to the vulvar area (includes the vestibule, inner and outer lips, and clitoris) or follow the recommendations of your healthcare professional. Apply neogyn® Feminine Soothing Cream twice daily for at least 6 to 8 weeks to experience optimal results.


What are the ingredients?

INGREDIENTS: Water (Aqua), Octyldodecanol, Decyl Oleate, Glyceryl Stearate, Glycerin, Stearic Acid, Triticum Vulgare (Wheat) Germ Oil, Propanediol, Ceteareth-20, Cetyl Alcohol, Borago Officinalis (Borage)Seed Oil, Dimethicone, Triticum Vulgare (Wheat) Seed Extract, Capryloyl Carnosine, Tetrapeptide-21, Palmitoyl Tripeptide-1 Acetate, Myreth-3 Myristate, Ceteareth-12, Tocopheryl Acetate, Tocopherol, Cetearyl Alcohol, Cetyl Palmitate, Carbomer, Disodium EDTA, Sodium Hydroxide, Phenoxyethanol, Ethylhexylglycerin, Butylene Glycol, Hexylene Glycol, Caprylyl Glycol.


Will neogyn® Feminine Soothing Cream irritate me?

You may experience a slight transitory burning sensation after the first few applications. This sensation should subside about 60 seconds after application. It is free of color additives, fragrances, petrolatum and mineral oil.


Is neogyn® Feminine Soothing Cream safe?

neogyn® Feminine Soothing Cream has been shown safe to use in more than 300 women who received the cream during gynecological testing. No adverse events were reported, with only some minor and temporary warming or burning sensations after the first few applications to the vulva. This usually disappeared with continued use.

The proprietary ingredients in neogyn® Feminine Soothing Cream-a blend of naturally balanced proteins-has been used for over a decade in the healing of burns, wounds, and in skin care products without any serious or unexpected adverse events.

Cautions: neogyn® Feminine Soothing Cream is for external use only. Although, it will not harm you if it reaches inside the vagina, it will not adhere to the vaginal wall and will not help with internal issues. Avoid contact with eyes when using the cream. Not for vaginal use. Discontinue use if sign of irritation or rash appear. Consult a healthcare professional if condition worsens or persists. Keep out of reach of children.


How does neogyn® Feminine Soothing Cream work?

It helps to restore the vulva, the external vaginal area, thereby improving its condition. This may take some time as if when healing a wound.


How long does neogyn® Feminine Soothing Cream take to work?

Clinical studies indicated that results can be expected in about 6-8 weeks; but results may vary.


Can you use neogyn® Feminine Soothing Cream inside the vagina?

No. neogyn® Feminine Soothing Cream is not for vaginal use. It is for external use to the vulva only.


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Who should not use neogyn® Feminine Soothing Cream?

Do not use neogyn® Feminine Soothing Cream if you are allergic to any of the ingredients contained in the product. Do not use during or immediately after pregnancy. Individuals taking immunosuppressive medication(s) should consult with a healthcare professional since neogyn® has not been evaluated in those types of individuals, as is typically the case for most creams. Do not use if a cancer is present at the site(s) of application.


neogyn® Feminine Soothing Cream is a cosmetic product to help soothe and calm vulvar skin. It is not for treatment of infections such as a yeast infection. Possible signs of an infection are:  vaginal odor and discharge, painful urination and intercourse, and itching and burning. If you suspect that you have an infection, do not use neogyn® and seek treatment from your heathcare professional.


We recommend that you consult with your healthcare professional to discuss your condition and the use of neogyn®Feminine Soothing Cream, before you start using the product.


Does neogyn® Feminine Soothing Cream contain Parabens?

neogyn® Feminine Soothing Cream does not contain parabens


Is Propanediol the same as Propylene Glycol?

Propanediol (1,3-propanediol) is a slightly different substance than propylene glycol (1,2-propanediol). The content of Propanediol in neogyn is about 3%, which is rather low.  Higher levels (e.g. 10% or more) of Propylene Glycol have been linked to skin intolerabilities.


Was neogyn® Feminine Soothing Cream tested on animals?

neogyn® Feminine Soothing Cream was NOT tested on animals.


Does neogyn® Feminine Soothing Cream contain hormones?

neogyn® Feminine Soothing Cream is hormone free.


I have a gluten sensitivity. Does neogyn® Feminine Soothing Cream contain wheat/gluten?

Yes, It does contain wheat germ oil, but is certified gluten free by the supplier of this ingredient.


Can you use neogyn® Feminine Soothing Cream with steroid creams?

neogyn® Feminine Soothing Cream can be used with steroids as an adjunct or maintenance care of the vulva. However, you should not apply neogyn® Feminine Soothing Cream the same days you use the medication, but on alternate days when you do not use the medication or once you stopped using the medication. Please follow the instructions provided by your healthcare professional.


Can you use neogyn® Feminine Soothing Cream with estrogen cream?

neogyn® Feminine Soothing Cream can be used for the vulva along with hormone medications. Apply neogyn® Feminine Soothing Cream on alternate days when you do not use the hormone cream as to not interfere. Before using, we recommend that you inform your healthcare professional.


What is the shelf life of neogyn® Feminine Soothing Cream?

3 years


Is neogyn® Feminine Soothing Cream available in stores?

neogyn® Feminine Soothing Cream can be found in select CVS Extended Wellness Stores. neogyn® Feminine Soothing Cream Neogyn can be only obtained via the Internet or by phone.


Can neogyn® Feminine Soothing Cream be used for infection?

It is not for treatment of infections such as a yeast infection. If you suspect that you may have an infection, do not use neogyn® and seek treatment from your heath care professional.


What if I am not happy with neogyn® Feminine Soothing Cream? What if I feel that it doesn’t work for me?

We offer a 30 day money-back guarantee for the purchase price of the product.